Shipping Policy
Welcome to OHKIT. We aim to provide fast, reliable, and affordable shipping across Europe. Below are the details of our shipping methods, delivery times, fees, and other important information.
Shipping Destinations
We ship to all EU countries (including non-EU European regions such as the UK, Switzerland, Norway).
Note: Some remote areas or islands may have restricted delivery—contact us before ordering if unsure.
Shipping Methods & Delivery Times
| Service | Estimated Delivery | Coverage |
|---|---|---|
| Standard Shipping | 3–7 business days | Most EU countries |
| Express Shipping | 1–3 business days | Major EU cities |
| Economy Shipping | 7–14 business days | All Europe |
(Customize based on your carriers, e.g., DHL, UPS, DPD, or local postal services.)
Shipping Fees
- Free Shipping: Available for orders over 99 € (if applicable).
- Flat Rate Shipping: 10 € for standard delivery (adjust per region if needed).
Note: Taxes (VAT) and customs fees (for non-EU orders) are calculated at checkout.
Order Processing Time
- Orders are processed within 1–2 business days (excluding weekends & holidays).
- Delays may occur during peak seasons (e.g., Black Friday, Christmas).
Tracking Your Order
- Once shipped, you'll receive a confirmation email with a tracking link.
- If your package is delayed, check tracking first, then contact us at our email.
Customs & Import Duties (Non-EU Orders)
- EU customers: No additional customs fees (thanks to EU single-market rules).
- UK, Switzerland, Norway, etc.: Customers may be responsible for VAT & import duties (determined by local customs).
Lost or Damaged Packages
- If your order is lost in transit, we'll reship or refund (terms apply).
- For damaged items, contact us within 7 days with photos for a replacement/refund.
Returns & Exchanges
See our Return Policy for details on returns, refunds, and exchanges.